Please feel free to join us on our Nordic design inspired journey to help you create your happy home.
This website is owned and operated by Houste Ltd. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors Furniture and Home Accessories]. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
I have tried to be as clear and transparent as possible but please get in touch if you are unsure of anything and we will be happy to clarify.
In order to use our website and/or receive our services, you must be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. You must have the appropriate permission to utilise the chosen payment method at the point of sale.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Note that we may from time to time change the product name from that of the manufactures. In most cases this is because we are contractually obliged to do so with the manufacturer/supplier and in other cases it is because the name change better suits Houste Ltd branding.
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that all of the colours accurately reflects the colour of the products. An example of this would be that wood is a natural product and therefore there will be some variation.
Returns We hope that you’re elated with your purchase but if you need to make a return, our clear and simple Returns Policy makes the process straightforward.
Please note that the only exception is that we’re unable to accept cancellations or returns for “Made to order” or “Bespoke” items once they’re in production. See more details further below.
To discuss a return of any of our next day delivery furniture, contact us via phone, live chat or email.
Damaged Goods or Missing Parts
In the unlikely event that your product arrives damaged, please make this clear on the delivery note when signing for your order - this will help speed up the returns process.
If you discover the product is damaged, or a part is missing, upon opening the package, let us know within two working days, providing photos of the damaged product/packaging. We’ll then arrange for it to be replaced, or for a spare part to be sent out, as soon as possible.
Unwanted Items (In accordance with Distance Selling Regulations)
If you’ve changed your mind, simply call, email or live chat with us within 14 days of receipt and we’ll guide you through the returns process.
In this instance, you’ll need to cover the postage costs of returning the item but we can arrange this all for you. You won’t be charged handling or restocking fees.
In order to qualify for a full refund, the product will need to be returned in its original packaging in a resalable condition.
“Made to order” and “Bespoke” Items We’re unable to accept cancellations for “Made to order” or “Bespoke” items once they’re in production.
Once such products have entered the production process they can’t be exchanged, refunded or returned.
The product descriptions will state whether they are “Made to order” or “Bespoke.”
Bespoke and made to order items are exempt from The Consumer Protection Distance Selling) Regulations 2000 for the following reasons/clauses;
Are those that are tailored specifically to the customers requirements. This could be by varying the size, colour, material of a standard product or something designed individually and personalised for the customer.
"Made to order" items are classified as those that have been put into the manufacturing process specifically because you have purchased them. We have a cooling off period of 24 hours for such products, after which please do not delay contacting us as we will do everything we can to cancel the order with the manufacturer in order to provide a refund.
An order with multiple items may mean that you receive certain items separately as they may come from different suppliers or manufactures. We will make every effort to rationalise the delivery where possible.
RETURNS & DELIVERY
RIGHT TO CHANGE
Although unlikely, we may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
The responsibility of product warranties is with the manufacturer When we receive a valid warranty claim for a product purchased from us, we will either contact the manufacturer on your behalf or provide you with the details. They will either repair the relevant defect or replace the product.
HOUSTE Ltd is never responsible for any losses, costs, damages or expenses that the customer or delivery company takes on as a direct or indirect consequence of us not being able to deliver on time,
Houste Ltd will not be liable for any consequential or special loss arising out of any breach of condition, warranty or contract on our part in respect of the furniture.
Houste Ltd liability for any such breach in respect of the goods will be limited to their net invoice value or, at our discretion, to replacement of the goods. We will not be liable for any defects, injury, loss or damage resulting from negligence, lack of proper maintenance, improper use, or accidents.
FOR SERVICES & PRODUCTS
RIGHT TO CHANGE
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Houste Ltd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
We recognise and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time.
RIGHT TO SUSPEND
You agree to indemnify and hold Houste Ltd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service. Alternatively you can contact us to discuss any issues.
RIGHT TO CHANGE
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. We promise that we will never bombard you with emails, texts or calls as it is not how we operate or want to be perceived.
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.