Frequently Asked Questions

Product Questions

What if my item is not available due to limited stock availability?


It’s extremely rare for this to happen and, as such, this is dealt with on an individual basis. A member of our Customer Services team will contact you directly and make alternative arrangements or refund your payment as quickly as possible.




Where can i find product dimensions?


The dimensions of each product can be found on the product description section of each item on the website. We recommend you take the time to measure areas, such as external and internal doors and the width and any turns of your staircase to make sure your new furniture will fit during delivery. We are here to help guide you through this process if required and we can provide you with a space plan drawing to show you an item of furniture you have seen in the Houste Store. Please visit contact us to get started.




How secure is your store for payments?


Our stores checkout process is secured by HTTPS / TLS encryption and it is very safe for you to make your purchase, TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Additionally, the proces only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).




I have seen your product cheaper elsewhere, do you price match?


Please make contact with us and we will price match where reasonably possible. Our price match terms can be found here




My order has arrived but the colour slightly varies from the image on the Houste Website.


Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that all of the colours accurately reflects the colour of the products. An example of this would be that wood is a natural product and therefore there will be some variation.




I am not confident trying to work out if my product fits,  where can i get advice?


We appreciate that buying furniture can sometimes be difficult to work out whether it fits into your home and into the room. We are here to help you through the process and we also offer a free space planning service to show the item/items of furniture within your room setting. Please visit this page for more information.




I need a certain product or colour that you are not showing on your site?


We have access to thousands more products than we are showcasing on this site, so we would hope to be able to meet your requirements if you contact us.




Do you offer any discount to Trade?


INTERIOR DESIGNERS, ARCHITECTS, DEVELOPERS & FILM SET DESIGNERS. We are keen to work with those in the trade who we can offer competitive discounts to. Feel free to get in contact no matter how big or small your project is with your brief and we can send a full proposal over to suit your requirements. We have access to thousands more products than we are showcasing on this site, so we would hope to be able to meet your requirements. Please get in contact!




I am unsure what style furniture i would like in my home, where can i get some guidance.


You have come to the right place as we have produced a guide to help you decide what style will suit your home. Please visit or HousteSTYLE section for more info.





Delivery Questions

What is the status of my order?


Once you have placed your order, we will send you a confirmation email.

Once your order is shipped, we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.
The process may vary slightly as we use many suppliers. We are always available to answer any questions.




What if my order is late?


Please either get in contact with the transport company if they have provided details or simply get in touch with us and we will deal with the matter.




Where do you deliver to?


We delivery to all UK mainland post codes however please feel free to contact us if you live outside of these areas as we can arrange this.




What do you charge for delivery?


All delivery charges are free from this site unless otherwise specfied. The only exceptions maybe for bespoke or made to order large items of furniture that require speciaist delivery.




What are your Delivery Times?


We aim to have your products delivered to you as soon as possible, within a reasonable time frame. Once we receive your order we will start the order process. For in stock items we aim for you to have your order within 1-21 workings days where possible. This is for all mainland UK orders. For all Non-UK Mainland orders, the Highlands and Ireland, this process is likely to take a little longer. You will be contacted by the transport provider to advise of the proposed delivery date and time slot where relavant. We have many items on our website and whilst most will always be in stock there are occasions when items are not in stock and we place these items on back order. If this is the case this you will be notified. We will keep you up to date during this process. If you require your item by a set date please feel free to contact us at hello@Houste.co.uk and we can confirm stock is in prior to making your order. For smaller items from our Home Accesories range, these will go out via a designated courier. They deliver Monday – Friday and if they miss you, a card will be left for you to contact them to arrange a convenient delivery time. We do ask that when receiving a delivery to check your item before the driver leaves, in the rare event of an item being damaged in transit it would assist us in returning the item for you.




Why does my delivered product have a dfferent name to the one on the Houste website?


Note that in some cases we change the product name from that of the manufacturers. In most cases this is because we are contractually obliged to do so with the manufacturer/supplier and in other cases it is because the name change better suits the Houste branding.




I have ordrered multiple items, will tey be delivered together?


An order with multiple items may mean that you receive certain items separately as they may come from different suppliers or manufactures. We will make every effort to rationalise the delivery where possible.




Do you do next day delivery?


We offer next day delivery on certain products if the order is placed before 1pm and the item is in stock. Please see individual product pages for details or click below to see these products.




Are there any delivery issues due to the current pabdemic


We use multiple suppliers for our furniture but they all seem to be functioning as close to normal as possible. While the recent lockdown is not expected to affect furniture manufacturing, our suppliers are also subject to government guidelines and restrictions and this may impact product availability and delivery schedules. We will of course update customers on the status of their orders if the delivery timeframe changes.





Payment Questions

How can i pay for my products?


You can accept payments from all major debit and credit cards: Visa, MasterCard, Discover, AMEX, Diners, CUP, JCB and Maestro. We also accept Paypal payments. You can now pay with 0% installments using Klarna, Laybuy or Paypal.




How secure is your store for payments?


Our stores checkout process is secured by HTTPS / TLS encryption and it is very safe for you to make your purchase, TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Additionally, the proces only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1).




Why should i choose to use Houste Ltd?


HOUSTEpromise: We offer fast free delivery on all of our products and a price-match promise - if you find a product cheaper elsewhere, we’ll match the price (See Terms.) One-to-one service: We’re a small, dedicated team, offering responsive and personalised customer service Unique products: Decades of design experience and relationships with brands across the UK and Europe help us curate and showcase unique, design-inspired products for your home Space planning: Our free home space planning service takes all the guesswork out of buying furniture online Trust is at the heart of our company and we aim to let no none down and impress our customers. Expertise: In addition to unique, design-inspired furniture, we offer a range of interior design services to help create a home you and your family can be proud of





Returns and Cancellations

What if my furniture does not fit?


Nobody wants the unfortunate situation where the furniture you’ve ordered does not fit, where it’s too big for the room or won’t fit through your home’s doorways or entrances. So, when you order your furniture, it’s important to check that it will fit into your house and your room. Please measure all doors, stairways and the chosen space as carefully as possible. Houste cannot accept responsibility for furniture not fitting, as ultimately it is up to you, the customer, to measure. If the worst happens and your delivered furniture won’t fit in, we can offer advice on what to do next. If this happens, or if you are concerned about furniture due to be delivered may not fit then please email us, contact us via Live Chat or call us for free on 03330152935 (local rate.) If you contact us early enough, we maybe able to stop the order. If the order has been dispacthed, you will need to contact us about arranging a return which will be at your own cost. We can then either arrange an alternative item that will fit or provide you with a refund.




What if my item is damaged during transit?


In the unlikely event that your product arrives damaged, please make this clear on the delivery note when signing for your order - this will help speed up the returns process. If you discover the product is damaged, or a part is missing, upon opening the package, let us know within two working days, providing photos of the damaged product/packaging. We’ll then arrange for it to be replaced, or for a spare part to be sent out, as soon as possible.




What if i open the packaging and the product is damaged, part missing or it is an incorrect item?


In the unlikely event that your product arrives damaged, please make this clear on the delivery note when signing for your order - this will help speed up the returns process. If you discover the product is damaged, or a part is missing, upon opening the package, let us know within two working days, providing photos of the damaged product/packaging. We’ll then arrange for it to be replaced, or for a spare part to be sent out, as soon as possible.




What if i dont want my item anymore?


If you’ve changed your mind, simply call, email or live chat with us within 14 days of receipt and we’ll guide you through the returns process. In this instance you won’t be charged for postage, handling or restocking fees. In order to qualify for a full refund, the product will need to be returned in its original packaging in a resaleable condition. “Made to order” and “Bespoke” Items We’re unable to accept cancellations for “Made to order” or “Bespoke” items once they’re in production. Once such products have entered the production process they can’t be exchanged, refunded or returned. Please see our Policies section for more information on what qualifies as a “Made to order” or “Bespoke” item. The product descriptions will state whether the are “Made to order” or “Bespoke”





Customer Care

What do I do if I have a complaint?


Each and every member of our team is passionate about providing the best possible customer service. It’s something we pride ourselves on. We want you to have the very best experience, as well as receiving a product of the highest quality and reliability. Whatever assistances you need, we’re happy to help. Please contact us via email, Live Chat or call on 03330152935 (local rate call.)





FAQ