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We are happy to be able to provide free delivery on all products to all UK mainland postcodes.

Delivery times vary - some products can be delivered as soon as the following working day if your order is placed before 1pm, while bespoke or made to order items can take up to 8 weeks. 

Take a look at the relevant product information for specific details and don’t hesitate to contact our after sales team if you have any questions. 

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An order with multiple items may mean that you receive certain items separately as they may come from different suppliers or manufactures.  We will make every effort to rationalise the delivery where possible.

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Note that we may from time to time change the product name from that of the manufactures.  In most cases this is because we are contractually obliged to do so with the manufacturer/supplier and in other cases it is because the name change better suits Houste Ltd branding.

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OUTSIDE OF UK MAINLAND

Please get in contact for us to arrange delivery to you.

Cancelling your order 

Pre-Shipping

If you’ve changed your mind about your order prior to shipping, please contact us as soon as possible. We’ll do everything within our power to cancel the delivery and offer you an exchange or refund. 

Post-Shipping

If your order has been shipped, we’ll contact you to discuss the quickest and easiest way to return the item once delivered. Items must be returned in resaleable form, with packaging unopened. See Returns Policy below for more information. 

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Returns

We hope that you’re elated with your purchase but if you need to make a return, our clear and simple Returns Policy makes the process straightforward. 

Please note, we’re unable to accept cancellations or returns for “Made to order” or “Bespoke” items once they’re in production.

To discuss a return of any of our next day delivery furniture, contact us via phone, live chat or email and we’ll get back to you as soon as possible. 

Damaged Goods

In the unlikely event that your product arrives damaged, please make this clear on the delivery note when signing for your order - this will help speed up the returns process. 

If you discover the product is damaged, or a part is missing, upon opening the package, let us know within two working days, providing photos of the damaged product/packaging. We’ll then arrange for it to be replaced, or for a spare part to be sent out, as soon as possible. 

Unwanted Items

If you’ve changed your mind, simply call, email or live chat with us within 14 days of receipt and we’ll guide you through the returns process. 

In this instance, you’ll need to cover the postage costs of returning the item but we can arrange this all for you. You won’t be charged handling or restocking fees.

In order to qualify for a full refund, the product will need to be returned in its original packaging in resaleable condition. 

“Made to order” and “Bespoke” Items

We’re unable to accept cancellations for “Made to order” or “Bespoke” items once they’re in production. 

Once such products have entered the production process they can’t be exchanged, refunded or returned. 

Please see our Policies section for more information on what qualifies as a “Made to order” or “Bespoke” item.  The product descriptions will state whether the are “Made to order” or “Bespoke”

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