DELIVERY & RETURNS
FREE NEXT DAY
ON CERTAIN PRODUCTS
We are able to provide free next working day delivery on certain in stock items if ordered before 1pm. Please see individual product pages for details or click below below to see these products.
I WOULD LIKE TO
Cancelling your order
If you’ve changed your mind about your order prior to shipping, please contact us as soon as possible. We’ll do everything within our power to cancel the delivery and offer you an exchange or refund.
If your order has been shipped, we’ll contact you to discuss the quickest and easiest way to return the item once delivered. Items must be returned in resaleable form, with packaging unopened. See Returns Policy below for more information.
OF COURSE WE ALLOW
We hope that you’re elated with your purchase but if you need to make a return, our clear and simple Returns Policy makes the process straightforward.
Please note, we’re unable to accept cancellations or returns for “Made to order” or “Bespoke” items once they’re in production.
To discuss a return of any of our next day delivery furniture, contact us via phone, live chat or email and we’ll get back to you as soon as possible.
In the unlikely event that your product arrives damaged, please make this clear on the delivery note when signing for your order - this will help speed up the returns process.
If you discover the product is damaged, or a part is missing, upon opening the package, let us know within two working days, providing photos of the damaged product/packaging. We’ll then arrange for it to be replaced, or for a spare part to be sent out, as soon as possible.
If you’ve changed your mind, simply call, email or live chat with us within 14 days of receipt and we’ll guide you through the returns process.
In this instance, you’ll need to cover the postage costs of returning the item but we can arrange this all for you. You won’t be charged handling or restocking fees.
In order to qualify for a full refund, the product will need to be returned in its original packaging in resaleable condition.
“Made to order” and “Bespoke” Items
We’re unable to accept cancellations for “Made to order” or “Bespoke” items once they’re in production.
Once such products have entered the production process they can’t be exchanged, refunded or returned.
Please see our Policies section for more information on what qualifies as a “Made to order” or “Bespoke” item. The product descriptions will state whether the are “Made to order” or “Bespoke”